DPK Sponsors BCONE’s NSCW 2024

DPK Consulting Showcases Drone Applications & 3D Scanning to Environmental Consultants at BCONE’s NSCW Conference

Last week at BCONE’s NSCW Conference in Morristown, NJ, DPK Consulting had the pleasure of engaging with numerous environmental professionals and consultants who visited our exhibit table. We greatly appreciate the insightful conversations and the opportunity to share how our advanced technologies, such as high-resolution UAS and 3D scanning, are helping consultants tackle the challenges of Brownfield redevelopment. Your input and collaboration are invaluable as we continue to enhance the tools and solutions we offer to improve site investigations and remediation planning.

Brownfield development will remain a strong focus now and in the coming years for all stakeholders dedicated to transforming yesterday’s relics into safe and productive environments. DPK Consulting has become an integral source for LSRPs and developers across NJ, NY, CT, PA & DE by continually expanding its capabilities and geographic service area through sophisticated technologies.

Why DPK?

It’s simple—our solutions increase efficiency and deliver new, expanded capabilities that provide dramatic value across all aspects of Brownfield projects. “We are helping consultants working on environmental phases investigate sites more thoroughly and safely while enhancing their ability to plan remediation approaches,” states James Heiser, DPK’s President & CEO. “Post remediation, we can support developers with data on remediated properties. Our customers and their construction partners benefit from our topographic maps, boundary data, and subsurface infrastructure information, as well as complete as-built surveys on finished property assets.”

The benefits of these services are numerous and enabling. If you have an important project and need a partner who can add a competitive advantage, call 732-764-0100 and speak with James Heiser or Ray Hyman.

You can also use our convenient QUICK QUOTE page to provide project details and upload reference documents at https://dpkconsulting.net/quick-quote/. A DPK representative will get back to you promptly.

From Student Scholarship Recipient to President, James Heiser Assumes the Helm of the (NJSPLS) New Jersey Society of Professional Land Surveyors

 

SurvCon 2024 – Atlantic City, DPK Consulting’s President and CEO James Heiser was sworn in as President of the New Jersey Society of Professional Land Surveyors.

Mr. Heiser has been an active member of the NJSPLS for over a decade . In addition to making presentations to colleagues at annual conferences, Mr. Heiser has served in leadership with two-year terms as Director-at-Large, Vice President, and President Elect. As a student recipient of a NJSPLS Scholarship award himself, Mr. Heiser’s commitment to the organization has been steadfast and has come full circle to lead the organization into the future.

“The scholarship was very helpful to me as a student at NJIT and I will always be grateful for that”, states Mr. Heiser. “The best way I can pay it forward is to work hand-in-hand with my NJSPLS colleagues to ensure students learn about the emerging opportunities the professional surveying industry offers. The entire geospatial arena has evolved through new applications and surveying technologies such as 3D Scanning and aerial drone mapping, continues Mr. Heiser. These technologies, and what they make possible, is why our industry will be attractive for the next generation of land surveyors. It is incumbent on us to work with leaders of educational institutions to expand curriculum and expose more young people to our industry”, concludes Mr. Heiser.

DPK Consulting Hosts Student Robotics Team!

“We had an amazing time hosting the Timothy Christian School (TCS) Robotics Team at DPK last month,” states James Heiser, President & CEO of DPK Consulting. “It was truly inspiring to see the incredible talent and innovation these young minds bring to the world of robotics.”

Last year, DPK proudly sponsored the TCS Robotics Team, and we were happy to continue their support this year. DPK has an ongoing record of investing in the next generation of STEM leaders, and the TCS team is a shining example of what happens when passion meets opportunity.

During their visit, the TCS team showcased their latest creation, a robot designed to tackle this year’s robotics challenge. From throwing a paper airplane to stacking plastic tiles, their robot demonstrated impressive versatility and precision. But beyond the technical skills, what truly stood out was their enthusiasm and dedication to pushing the boundaries of what’s possible.

At DPK, this same culture is at the foundation of their brand “Service Without Boundaries” and the same energetic spirit that drives their work.

As part of DPK’s commitment to education and innovation, they had the pleasure of sharing some of their own surveying technology with the students. From drones to cutting-edge 3D laser scanning equipment, it was a hands-on learning experience that sparked curiosity and imagination from the students.

“One highlight of the day was seeing the students’ faces light up as they discovered the connections between their own robotics projects and the real-world applications of technology in surveying,” adds Mr. Heiser. “It’s moments like these that remind us of the limitless potential of youth and the power of mentorship. We want to extend our heartfelt thanks to David Stuhl and the entire TCS Robotics Team for visiting us and sharing their passion for robotics. Their energy and creativity are truly inspiring, and we can’t wait to see what incredible innovations this group will bring to the world in the future.”

DPK Consulting Reaches Its 25th Year In Business

We’re all fairly familiar with the stats on the challenges small businesses face when they open. With 65% heading to the exits within 10 years, reaching 25 is certainly a significant accomplishment. More exciting for us, however, is the work we’re doing to reinforce our strategic foundation so that DPK represents a place for young talent to develop careers and grow their families for another 25 years and beyond.

“My tenure as President and CEO of DPK has been exhilarating and like most small businesses at times, formidable,” states James Heiser, DPK’s owner and guide since 2014. “I’m very proud of what we’ve accomplished both as a provider of progressive surveying and geospatial services, and a company built on strategic principles and a defined culture. We’ve thrived through acquisitions and a global pandemic. As a battle tested organization, I see all upside as we continue this journey. I’ll finish my thoughts with a thank you to our amazing customers, partners, and team members,” adds Mr. Heiser. “Without all of our key stakeholders, we could not have accomplished this quarter century milestone

DPK Consulting Featured 3D Scanning and a Myriad of Drone Applications to Environmental Consultants at This Month’s Site Remediation Conference

As a long-standing partner, presenter, and contributor to New Jersey’s Licensed Site Remediation Professionals Association, DPK Consulting has become an integral source for LSRP’s and their clients in NJ, NY, CT, PA & DE by continually expanding their capabilities and geographic service area through the use of sophisticated technology.

DPK’s high tech solutions dramatically increase efficiency and deliver new and expanded capabilities that are shifting the value equation for site investigation, remediation planning, treatment system layout, and in the case of wetlands restoration, recurrent and required monitoring – just to name a few!

WE’VE BECOME A PART OF A WORLD CLASS NETWORK…

DPK Consulting is pleased to announce that we are a MEMBER CONTRACTOR with ISN!

“We are proud to become an ISNetworld qualified contractor”, states James Heiser, President and CEO of DPK Consulting. “Being vetted through the qualification process makes it more efficient for our customers to bid with us on their most important projects. Beyond the great relationships we currently maintain, we believe that this platform and network will introduce us to new customers requiring the same high standards for safety and quality.”

DPK Consulting is a land surveying firm specializing in 3D scanning and drone-based services for commercial land developers, engineers, construction professionals and environmental scientist working in a wide variety of industries.

They are well known for the quality of our work, their safety program, flexible scheduling, responsiveness, and competitive pricing, but what separates them from their competitors is defined in their brand tagline “Service Without Boundaries.” DPK embodies a companywide commitment to meeting the needs of their clients and delivering on-time, quality services and products.

DPK is licensed in NJ, NY, CT, PA & DE.

If you would like to discuss a project opportunity, please call 732-764-0100 and ask for James Heiser or Ray Hyman. Or, visit their convenient 24/7 Quick Quote page https://dpkconsulting.net/quick-quote/ to upload your SOW and site docs. A DPK project manager will respond promptly.

DPK Consulting is One of 29 to be Recognized by the 94th Annual Governor’s Occupational Safety and Health Awards in NJ

Earlier this month, 29 New Jersey employers were honored with Governor’s Occupational Safety and Health Awards, a program to recognize worksites – public and private – that have demonstrated effective safety and health programs resulting in the prevention of job-related injuries and illnesses.

“I am pleased to announce that after our on-site OSHA review, we have earned the Safety and Health Performance Award for achievement in the prevention of occupational injuries,” states Ray Hyman, COO at DPK Consulting. “It’s not every day you voluntarily invite OSHA in to audit your operations. 4 OSHA professionals came and did a comprehensive investigation. The OSHA team reviewed 3 years of our logs, our Emergency Action and Response Plan, our Job Safety Analysis Sheets and other documents related to our extensive Health and Safety Program. I was confident because we keep our safety processes and procedures manuals current and spend a good deal of time training our employees. DPK Consulting has a long running commitment to Health & Safety so everything we do is based on best practices. I’m proud of our teams and our managers who support and reinforce safety on a daily basis.”

DPK Consulting maintains an EMR below 1 and have been a recipient of this award many times over the last 20 plus years they’ve been in business. According to Mr. Hyman, they welcomed the OSHA team’s reviews and appreciated the advice received on how best to sustain their processes and safety programs over time. He shared that every new DPK field team member gets their Hazwoper OSHA 40-hour in the first 30 days.

Winners of NJ Governors Occupational Safety and Health Award presented by Rob Asaro-Angelo, Commissioner of the NJ Department of Labor and Workforce Development. The 94th Annual Governor’s Occupational Safety and Health Awards were presented during OSHA’s Safe + Sound Week Kickoff Lunch & Learn Webinar, which highlighted the roles of management and employees in finding and fixing hazards to ensure workplaces remain healthy and safe.

DPK Consulting’s record of safety is a critical part of their business culture. “Our goal is to have every one of our team members go home at the end of the day in the same condition they came in, states James Heiser,” DPK’s President and CEO. “Ray is doing a great job with our operations and is a big reason our processes and programs are as successful as they are. Beyond the safety of our people, our customers in the environmental and construction industries also value safety. It’s often a requirement and we work hard to stay on top of each organizations specific safety protocols.”

DPK Consulting is a land surveying firm specializing in 3D scanning and drone-based services for the environmental, engineering, construction, and commercial land development industries. DPK was an early adopter of safety as a culture. In addition to OSHA HazWoper 40-Hour, they provide their teams with comprehensive and ongoing Health & Safety programs, including Loss Prevention System, American Petroleum Institute, Shell Life Saving Rules, Chevron 101, CSX, NJ Transit and MTA. DPK is Avetta registered, and all crews are medically monitored.

DPK is licensed in NJ, NY, CT, PA & DE.

If you would like to discuss a project opportunity, please call 732-764-0100 and ask for Ray Hyman.

DPK Consulting Sponsors the LSRPA’s Battle at the Beach!

DPK Consulting Sponsors the LSRPA’s Battle at the Beach!

DPK Consulting’s Garrett Kendall, James Heiser, Eric Steeber and Doug Noel team up at the Annual Cornhole Tournament at Martell’s Tiki Bar in Point Pleasant.

DPK Consulting has been a partner of the NJ LSRPA for over a decade and sponsor of many events and conferences. “Knowing that the proceeds go to educational scholarships, especially in an industry in need of young talent, is an easy one to invest in,” states James Heiser, DPK’s President & CEO. “It was great to spend time with my team and many of our customers while doing something good for the industry. The #LSRPA does an excellent job with their events”

DPK provides traditional surveying, 3D scanning and drone-based UAV services to help environmental consultants and engineers with broad range of services from monitoring wells/soil boring locations to drone-based environmental site investigations. Beyond high resolution photos and video, DPK helps consultants more safely isolate key site features such as contaminant source delineation that might otherwise be difficult to identify through ground level investigation.

For more information or to discuss a project opportunity, please call 732-764-0100 and ask for Ray Hyman.

Camp Johnsonburg – DPK Lends a Helping Hand for Kids…

DPK Consulting’s President and CEO James Heiser knew that helping his colleague, Bill DiBartolo, was simply a good thing to do.

Bill is a former member of the Board of Trustees of the Johnsonburg Camp and Retreat Center, a 501c3 non-profit organization run by Presbyterian Camps and Conferences. This organization is dedicated to working and supporting year-round youth camps and adult retreats since 1960.

But that’s not where the story begins. Bill and James were classmates at NJIT. Both are members of the NJSPLS, and both serve on the legislative committee. DPK Consulting is also a subcontractor to Mott Macdonald where Bill works in surveying.

As the Johnsonburg Camp and Retreat Center approaches its 64th year of operation, its infrastructure is in need of upgrades to its roadways, hiking trails, electrical and water systems. These improvements along with many others will help sustain the organization’s programs and growth for kids through the coming decades. The property has not had any survey mapping since 1959. At roughly 300 acres, that can be an expensive endeavor.

That’s where DPK Consulting stepped in to help. Leveraging their Drones, LiDAR technology, and GPS, DPK was able to fly the property at an efficiency level that would have never been possible just a few short years ago. DPK provided geospatial data that the organization can now use as a basemap to support their current redevelopment projects, local permitting for new buildings, and future needs, such as planning and development of new property features.

“The staff at Johnsonburg and I are very grateful for DPK’s donation of time and equipment, as well as their experience to put together the property information we can now utilize to advance our facility’s needs,” states Bill DiBartolo. “We’re fortunate to have an industry partner who is willing to contribute and do some good for others”.

DPK’s Geospatial Division worked closely with the team at the Johnsonburg Camp and Retreat Center as well as the surrounding community. They encountered heavy vegetation across the entire property making the drone flight from the camp property nearly impossible. Good neighbors however allowed DPK’s team to use their personal property enabling them to launch from the highest point. This helped DPK maintain visual contact with their drone throughout the flight. GPS was utilized to set Ground Control Points for accurate georeferencing of the data.

DPK delivered CAD files, Orthomosaics, Point Clouds, Photos and Video through their Client Web Portal. This current property information will help the organization improve their facility for years to come and provide thousands of kids memorable experiences in New Jersey’s beautiful highlands.

LEARN MORE about DPK’s unique services and interstate surveying reach by calling James Heiser or Ray Hyman at 732-764-0010. From traditional surveying to the latest geospatial tools, such as 3D scanning and powerful drone technology, DPK creates an approach that delivers value beyond the initial scope of work.

EXPERIENCE Service Without Boundaries. Call DPK Today, 732-764-0100

DPK Expands Internship Program to Groom Next Generation of Surveyors

I met Tim Hydrusko at the annual New Jersey Society of Professional Land Surveyors (NJSPLS) SurvCon event in February. Tim is a veteran surveyor of more than 20 years who is enjoying the “giving back” stage of his life. He volunteers with Habitat for Humanity every week. He recently earned a license to teach scuba diving. He travels the world with his five grandchildren, crossing off bucket list destinations along the way.

Tim and I instantly connected because we share a concern about the long-term, overall health of the commercial surveying industry. With 50 to 60 surveyors retiring each year and only about seven to 10 new surveying licenses being issued annually, a worsening talent shortage is looming if we don’t take action.

Although you need a four-year degree to get a surveying license in the State of New Jersey, you can’t just go to school to become a surveyor. Tim and I share the view that we as an industry need to be more proactive and creative about bringing more people to the surveying profession and training new surveyors.

I knew Tim would be the perfect person to embrace the newly created role of Director of Survey Education at DPK Consulting. Tim’s experience and perspective are critical as we build and expand our internship program and empower young surveyors to be successful.

Surveying firms no longer can simply recruit experienced surveyors whose numbers are dwindling. To sustain and grow the industry and deliver quality work for clients, there needs to be a commitment to training green surveyors from the ground up. That’s why we at DPK launched our internship program and are so excited to have Tim on board.

 

Learning by Doing – and Listening 

Our goal is to use our internship program to educate new employees and assimilate them to the DPK culture. We want to teach them the DPK way when they’re sponges seeking information to absorb instead of making them unlearn deeply engrained bad habits.

More than learning the technical aspects of the profession, we want new surveyors to understand how to solve problems and make sound decisions in different types of circumstances. This is only achieved through real-world experience in the field under the guidance of a seasoned veteran.

Tim recalls a pattern from his surveying career in which a field crew of three typically included one person who understood how to get the job done and two who needed help. Through consistent mentoring, an experienced mentor can provide the one-on-one training necessary to enable an individual who needs and wants help to succeed. A mentor can also make the determination that an inexperienced individual might not be cut out for this type of work.

Tim is a can-do professional who teaches young surveyors that there’s a solution to every problem if you’re willing to dig deep enough to find it. You need to have the mindset and attitude to overcome the obstacle instead of letting the obstacle defeat you.

 

Real-World Impact of Real-World Training

Derek Magruther came to DPK with about a year of experience holding a rod and prism. We wanted Derek to be on his own as quickly as possible, so we sent him to out to smaller job sites with Tim.

At one point, Derek couldn’t find some of the property markers required to complete the job. Tim showed him how to use the GPS to find the corners. Instead of calling the office or failing to gather the information he needed, Derek was able to get the job done. More importantly, he learned how to solve a simple problem by overcoming obstacles in a real-world scenario.

Tim isn’t teaching Derek how to push buttons. He’s showing him why to push buttons, when to push them, and what problems can be solved by pushing them situationally. That’s the benefit of working directly with someone like Tim who has seen just about every curveball imaginable.

According to Derek, working with Tim has been tremendously helpful in building his self-confidence. He’s learned how to approach challenges with the right mindset, make smart decisions in the moment, and apply best practices like an experienced pro.

 

DPK’s Commitment to Sustaining and Growing the Industry

Ideally, an internship program will enable inexperienced surveyors to learn more quickly, thrive and become future mentors of young talent. Through their own mentoring, they’ll reinforce and strengthen their own technical and problem-solving skills, creating a continuous cycle of teaching and improvement.

To support this process, we’ve defined what we want a DPK employee to be. We look for certain qualities when recruiting to ensure the people we hire fit the profile. We’ve also revamped our performance review process so we can measure each individual against that profile. This will help us feed the right talent into our internship program and continue to develop that talent in a way that benefits DPK, our clients, the young professional, and the industry as a whole.

As President-Elect of NJSPLS, I’m looking for ways to elevate and grow commercial surveying throughout New Jersey. This will require more firms to adopt internship and mentoring programs that identify and groom the next generation of surveyors to fill the talent pipeline.

Right now, retiring surveyors outnumber the new surveyors. We can close the gap – not just DPK, but all surveying companies. We can do this by looking beyond our own success and contributing to the success of the greater good.

We also need more people like Tim Hydrusko to share their knowledge with new surveyors. As Tim puts it, if surveying was good to you, it’s time to give something back because the industry needs you.

Let’s commit to growing the surveying industry and, at the same time, developing talent capable of delivering better results for our clients. After all, there is no greater reward than a satisfied client.

DPK’s Unmanned Aerial Systems for Environmental Due Diligence

EPA defines “All appropriate inquiries” as a process of evaluating a property’s environmental conditions and assessing potential liability for any contamination. All appropriate inquiries must be conducted to obtain certain protections from liability under the federal Superfund Law (CERCLA). The specific reporting requirements for all appropriate inquiries are provided in 40 CFR §312.21 §312.31 of the final rule. The results of the inquiry are typically documented in a Phase 1 Property Environmental Site Assessment. Recommendations for the conduct of a Phase 1 ESA are published in ASTM E1527-13, Standard Practice for Environmental Site Assessments: Phase I Environmental Site Assessment Process and contain requirements for a records review, including historical aerial photography, a site inspection, and surrounding area survey. The Phase 1 ESA “shelf life” is generally good for 180 days. Thereafter, it should be updated including a new visual inspection.

Those in the environmental profession will agree that it is extremely fortuitous to find a historic aerial photo that is younger than 180 days. Prior to the advent of unmanned aerial systems (aka “drones”), with their HD cameras and sensors, the cost of commissioning an aerial survey of a property was prohibitive. After all, these costs are generally not recoverable if the property transaction falls through, as the prospective buyer usually incurs the cost up front. This all has changed. With the advent of FAA Part 107 authorization, the use of UAS for property inspection has expanded rapidly and is already standard accepted practice in the residential and commercial real estate markets.

The application of UAS surveys for Phase 1 ESAs is invaluable. Not only does one obtain a “bird’s eye view” of the property, but the drone can also be used to fly into areas where environmental professionals have limited access, due to either the size or condition of the subject property, barriers to vehicular or pedestrian access, dense vegetation, wetlands or natural hazards.

Combining the HD photography with digital photogrammetry solutions and remote sensing devices opens a completely new vista for the environmental due diligence practice. Application of photogrammetry permits the construction of high resolution 2D and 3D maps, digital elevation models and georeferenced orthomosaics that can be output as geotagged imagery, GIS Data (KML, SHP, etc.), 3D Point Cloud Data (LAS) or highly accurate CAD outputs (DXF, DWG, etc.). The work product can be overlaid by maps of thermal and spectral sensor data to identify factors potentially indicative of environmental degradation not visible to the human eye. Should the property evaluation and purchase proceed, the same drone assets and reference datum can be used for more refined investigation, ecological resource impact assessment, cleanup of contaminated hot-spots, redevelopment planning, building construction management, safety auditing and post construction asset management.

Having undertaken multiple UAS surveys as part of Phase 1 ESAs, including properties encompassing tens of thousands of acres and hundreds of miles of transmission assets, we can state unequivocally that this technology is a game changer for the environmental industry as we continuously look to improve how we work to better serve our clients and to produce the best quality product possible while remaining cost competitive. Best of all, is the sheer joy of watching our valued clients jump with excitement as the data feed streams live from our aerial platform to our mobile data center, allowing them to refine the view in real time, and target areas of concern for refinement of the tactical mission while boots are still “on the ground.” By that measure, the technology is priceless.

Putting a drone in the air over an environmental site is something that every consulting engineer or environmental services firm should be planning to do in 2022 if they haven’t already. CALL James Heiser or Ray Hyman at DPK Consulting and learn more about the effectiveness and efficiencies of drone-based services at 732-764-0100. 

James Heiser Installed as NJSPLS President Elect

Walking the Walk

If you say you want to be a leader, you need to do the things leaders do. You need to get involved in sustaining what’s important to you. 

James Heiser, President, and CEO of DPK Consulting, a commercial surveyor, 3D scanning and drone-based services company, not only leads the company he owns, but actively invests time and energy with the industry’s business association. 

Just last month, James was installed as President Elect of the New Jersey Society of Professional Land Surveyors (NJSPLS). He recognizes that commitments and efforts made outside of his company will also ultimately support it – along with all the state’s surveying companies. 

“Being involved in NJSPLS is an honor”, states Mr. Heiser. “Professionals need to collaborate, share challenges, and develop solutions to maintain quality standards and advocate the value surveying professionals represent to land developers, architects, engineers, construction companies as well as environmental consultants. We also need to encourage educational institutions to promote or create tracks for young people who are interested in technical paths, but also want to contribute to the development or preservation of our country’s diverse landscapes,” concludes Mr. Heiser.

The New Jersey Society of Professional Land Surveyors is a statewide professional group comprised of professional land surveyors, technicians, and allied professionals. The Society members demonstrate their commitment to their profession through their high standards, public action and educational forums.

NJSPLS provides a forum to meet and learn from other professional surveyors and encourages professionalism through education. An active Legislative Committee keeps tabs on Trenton and works closely with our government affairs team.

Learn more about the NJSPLS at https://www.njspls.org/

Navigating Culture Change, Part 3: Building a High-Performance Team to Support Your Journey and Vision
James Heiser, P.L.S., President and CEO of DPK

Introduction

In the first two articles of this series, I discussed what culture is and why it matters, and the role of leadership and employees in culture change. Since those articles were published, DPK Consulting has made two major announcements that are directly relevant to navigating culture change and, more specifically, how to build a high-performance team to support culture change.

First, we announced the acquisition of Geomatix, a company that offers drone services, remote sensing, and analytics. This will enable us to provide even more value to our customers. Second, we announced our relocation to our new Edison headquarters, a larger, more open space, that will enable us to add to our team and better support services.

Why These Strategic Events Matter

There are very practical reasons for these developments. The forward trending and unique capabilities of drone-based services from Geomatix are highly complementary to DPK services. This is resulting in new levels of efficiency for our customers while creating exciting expansion opportunities into new markets. Expanding our services also increases opportunities for our people, a critical aspect for growth and talent retention. At the same time, the new office space is large enough to accommodate new personnel, incorporate new services and technology into our operations, and support DPK’s steady growth. Our proximity to the Metropark train station will simplify commuting for our team and allow us to attract talent from a larger geographic area.

Digging deeper, the Geomatix acquisition and our new headquarters are evidence of the new culture we’re building at DPK. They reinforce our organizational values and goals. The new space enables and encourages “collaboration by design” with work and meeting spaces throughout the suite. Everyone can have a voice in client projects as well as the overall direction of the company. Our new “open” office layout makes having quick, unplanned meeting or work conversation with a colleague so much easier as evidenced by the small groups of people I see huddled around a CAD operator’s screen or project documents throughout the day.

The new space also has a different energy. Employees, clients, and visitors can feel it. There is a sense of pride from team members about their new work environment. Coming to work is more enjoyable and people are communicating more openly.

Another example of this change occurred when I returned to the office after a recent vacation. I noticed that our crews were in the parking lot, fist bumping as they loaded up for the day’s projects. It very rewarding to see that type of energy and sense of team happening so naturally.

The culture is coming together, and some aspects are even accelerating, because of the recent developments in the organization.

The Playbook

When we started this journey about five years ago, we created “the playbook,” which is a document that would guide our decision-making process from a cultural perspective. Whenever we have to make a decision, we ask ourselves whether that decision meets the criteria for what we are trying to do and where we want to go.

Of course, an essential part of building a high-performance team is including everyone in your vision. It’s important to set expectations, invite people to buy into your vision, and encourage input and feedback at all levels. Not everyone will get on board at the same time, so it’s important to create numerous touchpoints and opportunities for people to get involved.

Because everyone at DPK is included and the vision has been clearly defined and communicated, we’ve been able to build alignment between our strategic goals and activities and the values and behaviors that drive the culture. When you have alignment between business strategy and culture, and each compliments, supports and strengthens the other, you achieve better results.

Driving Positive Culture Change

The best part is that, as CEO, I’m no longer supplying the energy, collaboration, and commitment that has emerged at DPK. My vision is now embedded in the culture, and it is now the driving force. When I sit in meetings, I’m now more of an observer. I listen to great ideas from people who are eager to contribute. People are managing up, and our organizational paradigm has shifted from top down to horizontal with everyone feeling ownership.

The beliefs, behaviors, perceptions, values, goals, and aspirations that make up the large, hidden part of the iceberg (referenced in Part 1 of this series) have become more visible. Ongoing reinforcement from leaders has heightened awareness of these more submerged qualities of culture. As a result, it has become more engrained in who we are, what we believe, and how we operate daily. It is no longer forced and talked about as something separate from our everyday work lives.

We used to have negative people affecting the culture. That’s not uncommon. Negative people often overpower positive people who are hesitant to speak up. The seeds we planted years ago, are growing. At this point, we just have to make sure they have the sunlight and water to thrive.

When we hire new people, they quickly learn the culture because it’s visible. It’s living and breathing. In fact, many people are now coming to us and saying what a great reputation we have in the industry. The top talent wants to work for us because they know what we stand for and how we do things. As a result, the cost of recruiting goes down, while employee retention goes up.

I couldn’t be prouder of the culture we have built and are committed to cultivating at DPK. Recent developments with our acquisition of Geomatix and our new home in Edison are the latest evidence of this journey.

I’m confident that DPK will achieve the greatest success by strengthening and sustaining the culture that continues to drive us forward.  

DPK Consulting Moves to Larger Headquarters to Support Growth

DPK Consulting is moving its corporate headquarters to a new, 9,000+ square foot facility at 200 Metroplex Road in Edison, NJ. Their continued growth in the environmental and engineering markets has the company expanding both field crews and CAD systems team members. Additionally, the recently announced acquisition of Geomatix, LLC. has added more people and greatly expanded their services platform. The anticipated need and decision from company leadership to invest in more space is being rapidly validated.

“Our growth pace is exceeding my own expectations,” states James Heiser, President & CEO of DPK Consulting. “It’s very gratifying to follow best practices and strategic planning and have it all come together this way. Our team is filled with talented and very experienced professionals. We are far stronger than we were just several months ago,” continues Mr. Heiser. “In addition to our commercial land surveying and 3D scanning capabilities, we are now able to expand our services platform to include software-driven drone services and high-tech direct sensing and analytics for a broad number of commercial applications. Our future looks very bright,” concludes Mr. Heiser.

DPK’s new office space also contributes to their internal business culture and goals of creating a positive and collaborative work environment. The new workspaces are defined but in open space to foster dialogue between interdependent teams working on complex projects.

“We are very excited about this new space,” state Ray Hyman, DPK’s COO. “With front and rear entrances and ample parking, it’s very convenient for team members to come in and out efficiently. The new office space is highly secure with electronic key card entryways. We’re surrounded by windows letting in a lot of natural light. There is a kitchen and break room with multiple tables, we even have a food services facility in the lobby,” Continues Mr. Hyman. “Everything that makes an office employee friendly is amplified here. Unlike our current layout, it will be amazing to have everyone in the same suite,” concludes Mr. Hyman.

DPK’s is targeting December 1st to occupy their new headquarters.

DPK Consulting Expands Services Through Acquisition

November 11, 2021 – Piscataway, NJ – DPK Consulting, LLC announces the acquisition of Geomatix, LLC of Pennington, NJ. Geomatix is a progressive company focused on drone services, remote sensing, and analytics for the environmental, civil engineering, commercial construction, utility, ecological and risk management markets https://www.geomatix.us/

“Adding Geomatix services, and the amazing people running them, to DPK is a perfect fit for all involved,” states James Heiser, President and CEO of DPK Consulting, an Edison, NJ based land surveying and 3D scanning services provider. “Our combined services are extremely complimentary and together expand our offering to customers across several markets. Bringing sUAS solutions enables us to greatly increase our value to current customers while approaching new markets that will benefit from these advanced technologies,” Mr. Heiser continues. “We have exciting plans for growing drone-based services, such as photographic and video inspection, 3D modeling, infrared and multispectral scanning. These innovative technologies represent unequaled efficiencies for our customers who develop land, investigate and remediate environmentally impacted properties, as well as owners of large-scale systems such as water supply, solar fields, Petro-chemical terminals,” concludes Mr. Heiser.

DPK Consulting and Geomatix are not new acquaintances. In fact, the firms have worked together successfully for years. “We felt fortunate that the timing and alignment of this deal was just right,” states Geomatix co-founder and CEO Chris French. “DPK is a leader in the northeast region in the environmental, engineering and construction markets and well respected by their customers for the quality of their work and commitment to continuous improvement. Their growth initiatives and operational methodologies are very synergistic with ours ensuring that Geomatix customers will benefit greatly from our merged capabilities. DPK leadership is also very entrepreneurial. They share a common vision and enthusiasm for these disruptive and enabling technologies and how they can redefine traditional processes and measurably expand value,” concludes Mr. French.

Two high-level Geomatix executives will be new members of DPK’s leadership team. Chris French will be DPK’s Director of Geomatics and Remote Sensing. Chris brings with him a wealth of high-level environmental expertise and has worked with many of the leading environmental consulting and engineering firms in the country. Geomatix co-founder Tom Gregory will run the sUAS division as Director of Drone Services. Tom has many years of experience in the construction and survey industry and is a certified drone pilot.

“We are thrilled to have these top professionals and game-changing services at DPK,” says Ray Hyman, DPK’s COO. “Having this depth of expertise and creativity lead our service divisions while elevating our capabilities in segments we already thrive in is incredible,” Mr. Hyman adds. “In addition to Chris and Tom, we also welcome our new Director of Surveys Joseph Messina. Joseph is a professional land surveyor and recipient of 4 ACEC Excellence in Engineering awards which he earned for the Eastside Access Project, 2nd Avenue Subway Project and Bayonne Bridge Replacement. Joseph will surely help DPK grow and solidifies an important seat on our leadership team,” concludes Mr. Hyman.

The companies will combine their operations effective immediately and will be relocating to DPK’s new headquarters in Edison, NJ on December 1st.

For more information about DPK, its services, its people and career opportunities, call 732-764-0100 and ask for Ray Hyman.

Navigating Culture Change, Part 2: The Role of Leadership and Employees
James Heiser, P.L.S., President and CEO of DPK

Although the vision typically comes from leadership, the vision itself should focus on the success and strength of the organization. If this vision isn’t communicated clearly, the rest of the organization could be left to interpret and develop their own vision, which could end up being much different.

Introduction

In Part 1 of this series, I discussed how changing culture begins with understanding the true definition of culture, assessing your company’s existing culture, and creating a vision for what you want your company culture to be.

The part of culture that we see every day – processes, policies, and behaviors – is just the tip of the iceberg. These visible components can sometimes be changed and communicated relatively quickly.

The much larger part of culture that exists beneath the surface – values, beliefs, perceptions, aspirations, stories, and feelings – ultimately determines how things get done across the organization.

These much deeper, often hidden components of culture take time to understand. Getting people to move in the same direction with purpose and cohesiveness is an ongoing process. This is essential, however, to shaping and implementing a new culture.

The unfortunate reality is that about seven in 10 change initiatives fail due to negative employee attitudes and unproductive management behaviors. Employees don’t support the vision, while leadership fails to make a strong enough case for change, anticipate and deal with resistance, and involve employees who can increase the likelihood of success.

Change most often fails when there is no clear and compelling case for the change – as leaders, we must provide tangible examples and enough disconfirming data for employees to understand the reason for the change and to potentially get their buy-in. Without it, change is doomed from the start.

The key is to understand the roles both leaders and employees play in overcoming challenges and enable positive change.

How Leaders Drive Culture Change

Although the vision typically comes from leadership, the vision itself should focus on the success and strength of the organization. If this vision isn’t communicated clearly, the rest of the organization could be left to interpret and develop their own vision, which could end up being much different.

During my first five years as CEO of DPK Consulting, most of our people were conditioned by a culture of being told what to do. They always relied on someone else to tell them what button to push. These old habits are hard to break.

My vision for DPK focuses on why the button should be pushed. When you understand the reason behind something and what it enables us to accomplish as a company, nobody will have to tell you to push the button. The difference is a culture that promotes personal empowerment, professional growth, and continuous improvement operationally.

I knew I needed to lay out my vision, model the behaviors I wanted my team to adopt, and encourage the team to be a part of this vision.

Leadership must not only have a vision and work to implement that vision, but also constantly communicate the vision to get people to buy into it. You can never take your foot off the pedal. For the past five years, I’ve kept a sticky note on my desk that reminds me of my responsibilities as the leader and CEO of DPK:

  • Build and maintain a cohesive leadership team
  • Create organizational clarity
  • Over-communicate organizational clarity
  • Reinforce organizational clarity through human systems

When leadership provides clarity, the deeper, unseen parts of the company culture mentioned previously become more visible. Cohesiveness across the organization starts to build, and the vision you’re trying to build comes into focus.

How Employees Impact Cultural Change and Why They Resist

A few years ago, we launched a swag initiative. We gave out branded DPK shirts and promotional items to the entire team every quarter. One of the reasons for this initiative was to see how excited and proud people were to be part of DPK.

To be clear, I’m not saying the success of culture change is measured by how many people show off their company swag. The larger point is that everyone must believe in the vision. Everyone must care about the company. They should be enthusiastic about doing the best possible work. They need to support and care about each other and our customers.

At DPK, we have many different players involved with each project, from managers and coordinators to draftsmen and field personnel. They’re rarely in the same room, but when everyone is on the same page with regards to both day-to-day tasks and the big picture vision, you build accountability, enable better decision making, and create a more cohesive operation.

Unfortunately, some people will resist change. They might feel it’s unnecessary. They could be afraid change will make their job harder. They often fear the change or do not see the reason for it. They might have different beliefs and values. Regardless of the reason, resistance to change will typically lower the ceiling for success for both the individual and the organization.

The fact is that some employees positively impact cultural change by leaving. Those who don’t support the culture and leave the company are no longer obstacles to progress. It’s best for both sides. Those who believe in the culture and vision will stay and work together as a team.

At DPK, changing the culture at all levels of the organization has taken years. We’ve faced our share of obstacles but persevered and ended up in a much better place. In Part 3 of this series on navigating culture change, I’ll discuss the steps involved in changing organizational culture and building a high-performance team that supports the culture.

Navigating Culture Change, Part 1: What Culture Is and Why It Matters
James Heiser, P.L.S., President and CEO of DPK

Anthropologist and cross-cultural researcher Edward Hall has compared culture to an iceberg. What we see in terms of processes, policies, and behaviors exists above the surface. This part of culture is visible. But it’s just the tip of the iceberg.

Introduction

For about 15 years, I worked to absorb every facet of the surveying business from the ground up at DPK Consulting. As I expanded my knowledge and expertise, I started to look beyond my day-to-day responsibilities and develop my own vision for not only DPK, but the surveying profession. DPK leadership recognized this and told me I would lead the company someday.

When I became CEO, I quickly realized that growing the company would provide us with the resources to achieve my vision for DPK and contribute to strengthening the land surveying profession. This would require extensive education, new technology, better processes, and innovative solutions.

I knew a change in culture would be essential to achieving this goal. Developing a long-term vision for DPK, implementing that vision, getting people to understand and buy into that vision, and identifying leaders who would fully support and carry out that vision would be a long process.

Five years later, the evolution of the DPK culture has come into focus and the organization is beginning to thrive as a result. I wanted to share that journey and insights gained about company culture as part of a three-part series of articles:

  1. Understanding what culture is and why it matters
  2. The role of leadership in navigating culture issues
  3. How to successfully change organizational culture

The first step in this process was to define culture in general terms, examine the existing DPK culture, and create a vision of what the DPK culture should be.

So, what Is culture?

Culture is a system of shared values, beliefs, attitudes, and assumptions that guide how an organization’s people behave, interact with others, and make decisions.

Anthropologist and cross-cultural researcher Edward Hall has compared culture to an iceberg. What we see in terms of processes, policies, and behaviors exists above the surface. This part of culture is visible. But it’s just the tip of the iceberg.

The much larger part of culture, which ultimately drives what an organization accomplishes, exists below the surface. This part of culture – your values, beliefs, perceptions, aspirations, stories, and feelings, require much more exploration to understand and cultivate.

While the visible tip of the iceberg focuses on how you say you get things done, the invisible part below the surface determines how things really get done. It’s also essential to preparing for and implementing cultural change.

15 years at DPK taught me that we, like many small companies in technical services, with unpredictable conditions and tight deadlines, lived in a perpetual state of controlled chaos. Work was getting done and done well, but the process behind the scenes was not as seamless as it should have been. People were rarely empowered to think for themselves, so the CEO typically had to step in and personally make sure work was getting done. That model allowed for DPK to function but made it difficult, if not impossible, to grow.

I thought back to a book called Turn the Ship Around by L. David Marquet. The overarching message focused on whether a strong culture is based on telling people when to push the button or explaining why to push the button.

When you explain why to push the button, people learn the purpose of each task and how it affects our team and the client. With greater understanding comes more support for the vision of the organization and more opportunities for each individual to grow.

This is the kind of culture I wanted to implement at DPK.


The Difference Between “Good” and “Great”

It had been a long time since I first read the book Good to Great by Jim Collins, but I told myself that “good” just wouldn’t cut it for me. I wanted DPK to be great.

While culture generally reflects the vision of the company’s leader, all efforts to improve the culture were about DPK as an organization. I knew we needed the right team to reach our goals.

You can have a talented group of employees who are great at what they do, but to grow and be great, everyone needs to move forward together as a cohesive team. This is why culture is so important.

Everyone must understand and believe in what the company stands for, why the company functions the way it does, and what the company is trying to achieve. Culture builds team unity and ensures everyone is moving in the same direction with the same purpose.

As more of the company culture comes to the surface, you find out who supports the culture and who doesn’t. Your team starts to take shape and leaders are identified.

At DPK, we’ve gone through significant turnover in company leadership during the past five years. That’s not a bad thing. Personnel change can be difficult, but it’s often a necessary step in building a team filled with people who live and breathe the culture you’re trying to build.

In Part 2 of this series on culture, I’ll discuss the role of leadership and employees in navigating culture issues and the most common challenges that need to be overcome.

How Your Proposal Process Can Reduce Chaos, Preserve Profit and Support a Strong Culture
James Heiser, P.L.S., President and CEO of DPK

Businesses often get caught up in sales targets as they set higher goals for top-line revenue and pump out proposals at a faster rate. Generally speaking, there’s nothing wrong with that. These are, after all, important indicators of performance.

The real danger is approaching sales with blinders on and focusing on landing as many customers as possible as quickly as possible. Perhaps a better approach is the example of a water wheel. It uses just the right amount of water to turn smoothly and consistently. It’s pace, and the energy created, is in perfect balance with what’s being produce as a product. Not carefully evaluating each customer and all of the specific requirements of project can lead to an imbalance. Disruptions in flow lead to obstacles that impact on not just profitability, but your people, your operations and the customer experience.

Overcoming the “All Business Is Good Business” Myth

The front-end sales and proposal writing process is a crucial time for gathering information. More than trying to close the sale, your employees should be interviewing the client to determine if the scope of the project aligns with your operations and capabilities.

Commercial surveying projects, for example, can be riddled with complex technical challenges, unreliable data, and changes to properties and field conditions. At DPK, we have to dig much deeper than basic project parameters such as cost, deadline, and production schedule.

  • Is the customer’s scope of work complete?
  • Is the job site within our specified geographic service area?
  • Have the project site conditions been reviewed by the client?
  • Which employee skillsets and certifications match the specific needs of the customer?
  • Do we have the right equipment available?
  • To what extent can the customer’s history give us a sense of their expectations, communications level, and how they value the services we provide?

The answers to these questions will likely trigger another round of questions that further inform our decision about whether the customer and project are the right fit in terms of expertise, capabilities, and bandwidth. This process also helps us determine if it makes sense to push our resources to their limits or expand our capabilities to increase the number of optimal customers and projects.

Ultimately, closing the sale is the starting block, not the finish line. Slowing down the sales and proposal-writing process may reduce the total number of proposals but doing so can actually produce better results. Getting the proposal to the client as quickly as possible might help accelerate the process of landing a project, but at what cost?

If a project stumbles across the finish line and missteps, miscommunication, and other problems result in a negative experience, then what have you gained? Keep in mind that the customer will feel the same level of dissatisfaction, which isn’t good for anyone.

Proactive Preparation, Analytical Thinking, and Culture

Instead of reacting to this scenario above by saying, “I did the best I could with what I had,” make sure you have what you need to do the job right.

Rather than simply moving forward with the information you have in front of you, be proactive and prepare. If possible, gather deeper information to ensure the client and project are well-suited for your company. Think about how various tasks, challenges, and variables affect your team at every stage of the project.

Beyond sales and landing the contract, employees should continue this focus to ensure the project is produced smoothly and efficiently. Embracing a winning attitude will empower yourself and your team to do what’s necessary to properly move the work forward. It will set up your organization, your project and your customer for a successful experience.

The more lofty goal is building a culture in which every employee is motivated to show up each day and do great work. They have to care about their co-workers, the organization as whole, and the customer. They have to be accountable for themselves and others. They have to be willing and able to look more than one step ahead and beyond their own responsibilities.

To be clear, there is no way to prevent every hiccup. However, a more methodical approach to business development, supported by preparation, analytical thinking, and a strong culture will make roadblocks easier to overcome. It will enable you to circumvent unnecessary inefficiencies, complete projects on time, satisfy the customer, improve employee morale, and maximize profits.
If you found this article to be of benefit, you may also want to read “Every Project Is a Story”.

DPK Fortifies Its Environmental Team Through Training Curriculum and Health & Safety Culture

As a one of the most trusted surveyors by environmental consultants for over 20 years, DPK Consulting has developed a deep bench to support its highly valued customers. “In the environmental services arena, there’s no tolerance for challenges that are preventable,” states Ray Hyman, DPK’s COO. It’s the whole basis for a successful Health & Safety program and culture.

“Our philosophy at DPK is to have depth of talent in each primary service area,” continues Ray. “This leads to team members helping other team members and ensures that our environmental customers have optimal scheduling availability. Ultimately, our priority on proactive communication combined with skills development creates a very positive experience when engaging with our operations, and teams in the field”, concludes Ray.

DPK is a leader in supporting the environmental industry with the surveying of monitoring wells, as well as many other services, in a variety of commercial environments. One reason they’ve become a “go-to” source is their basic training curriculum. Field team members must demonstrate the ability to:

  • Consistently use the appropriate PPE
  • Set-up safe work sites, especially in active retail environments
  • Use the correct description codes in their work
  • Correctly mark PVC
  • Accurately measure rim to PVC (with notated field sketches)
  • Correctly shoot PVC, rim, riser, OC, ground and pavement heights
  • Understand and adhere to site map expectations, including buildings, concrete, canopy, curb, pavement and walks.

All DPK field teams participate in bi-monthly Health & Safety training and certification, and are tracked on a comprehensive matrix. Some of the certifications include:

  • 40-Hour OSHA HazWoper
  • Loss Prevention System 2014 (LPS)
  • American Petroleum Institute (API)
  • CSX certified
  • E-railsafe certified
  • NJ Transit Roadway Worker
  • Shell Life Saving Rules
  • Chevron 101
  • Medically monitored Field Crew
  • Fall protection
  • Avetta & ISNetworld registration
  • Transportation Worker Identification Credential (TWIC)

For more information about DPK’s Environmental Services click https://dpkconsulting.net/our-services/environmental/

To learn more about DPK’s training curriculum and health and safety programs, call 732-838-6035 and ask for Ray Hyman

DPK Consulting’s 3D Scanning Division is Growing!

Investing in new equipment and technology is always exciting. Finding talent in technical industries to operate it, can be a far bigger challenge. At DPK, we’re fortunate to have an extraordinary group of people. Some are experienced mentors willing to pass on their knowledge to train and grow our highly capable team. Others are young professionals eager to learn new technology and apply it and contribute towards successful projects for our customers.

Today, DPK has doubled its capacity in 3D Scanning and is applying the technology to a wide array of surveying functions. If you’re interested in how 3D Scanning can enhance your engineering, construction, or environmental projects, call DPK at 732-838-6035 and speak with one of our industry leaders.

If you have a project in mind, email your scope of work to Ray Hyman, and we’ll respond with a proposal promptly

When Training Becomes Continuous Improvement
James Heiser, P.L.S., President and CEO of DPK

Early in my surveying career, I was fortunate to learn from good mentors. The most influential conversation I ever had was with a surveyor who had just retired after more than 60 years. He loved talking about the people who worked for him over the years.

More than training them to perform certain tasks, he took great pride in how he prepared them to be successful. In addition to obtaining their surveyor licenses, many went on to become leaders in our profession.

This conversation helped shape my philosophy on training as CEO of DPK. More than teaching technical skills, culture-driven training is critical to growing the company and creating a strong, sustainable industry.

This growth and strength are achieved not by licenses and certifications, but by people – valued people who are given opportunities to excel and contribute to the success of the organization and the industry as a whole.

The Surveying Talent Void

During the recession of 2008, quite a few surveyors left the industry, taking value knowledge and experience with them. This loss of talent was compounded by the fact that the surveying industry offers a limited number of training opportunities. In other words, there is no talent pipeline unless you create it yourself.

Unfortunately, many leaders in a wide range of industries are afraid top talent will take what they’ve learned to another company. This fear trickles down to experienced professionals who often resist mentoring because they’re afraid of being replaced by younger, less expensive talent.

I’ve always felt this mindset is shortsighted. Training someone and seeing them leave is far less risky to your company than not training them and having them stay. It may sound cliché, but it’s absolutely true.

That said, some people might leave anyway. It happens. Wouldn’t you rather get each individual’s very best while they work for your company and, if they leave, build a reputation as a cultivator of top talent?

The DPK Approach to Culture-Driven Training

Making people want to stay is just the first step. My goal is to create a culture that makes people want to support the growth of the company and groom the next generation of surveyors and leaders. Offering opportunities for advancement, many of which require internal training, is critical to retaining top talent.

Of course, the kind of training you offer, and the goals you set for that training, will determine the success of the company and each individual team member. Most importantly, these efforts will ensure that you deliver a customer experience that meets expectations.

Ray Hyman, COO of DPK, has a unique background in education that includes experience as a teacher, principal, and superintendent. Together, we’ve expanded our training program in a way that reinforces who we are as a company and what our customers expect.

Our first goal is to get the entire team on board with what we’re trying to accomplish. Every new employee is mentored by a more experienced employee. Beyond learning skills and increasing knowledge, every individual at every level needs to be invested in improving themselves and the company. When the entire team buys in, training starts to turn into continuous improvement.

Technical skills and processes are certainly a high priority. People need to learn the right way to set up a job, make a job site safe, take care of equipment, etc. But they also need to understand why customers value our relationship and what they expect from every interaction with DPK. These intangibles are unique to our brand and critical to earning customer loyalty.

For example, one of the first things new employees learn is to tell customers what they can do, not what they can’t do. This doesn’t require any surveying experience or specialized skill. You just need a confident, problem-solving mindset, which is an essential part of the “Service Without Boundaries” culture we have at DPK.

To be clear, training isn’t just for newbies. If we hire a 20-year industry veteran, we might not be teaching new technical skills, but we will certainly spend time explaining the DPK model.

This is how we do things.
This is why we do things.
This is how it benefits the customer.
These are the negative consequences when you don’t follow the DPK model.

Our training program has helped us create a skills matrix for each employee that lays out the specific skills and knowledge of that individual. If the primary person is unavailable, there are always at least two other people who can fill a role, assume responsibility, and perform various tasks. Having this redundancy is essential to meeting customer expectations.

Growth Is a Team Sport

No matter how much knowledge you have or how strong a leader you are, you can’t build a company by yourself.

I encourage you to invest in cultivating talent that can take your organization into the future. Be a mentor. Be willing to train your potential replacement to support company growth without feeling threatened. Follow the example that was shown to me early in my career.

Use this mindset to get beyond standardized, technical training and create an ongoing program that reinforces your culture and focuses on the needs of the customer.

You’ll be able to see when your team is buying into your efforts. You’ll see their eyes light up. You’ll see it in their performance and customer interactions.

This is when training becomes continuous improvement and, in turn, a competitive differentiator.

How a Crisis Can Reveal an Organization’s Resilience
James Heiser is the President and CEO of DPK

Many crises are unavoidable, unpredictable, or outside the control of the average business owner. In recent years, the business community has been forced to deal with the physical devastation of Hurricane Sandy and the financial devastation of the Great Recession of 2008. Many have been crippled by data breaches. Everyone remembers where they were on 9/11 and the challenges that followed.

The coronavirus pandemic is the latest test of the business community’s resilience. The problem with this particular crisis is that we had no idea how bad it would get or how long it would last. We still don’t.

As President and CEO of DPK and a strong advocate of the Entrepreneurial Operating System (EOS), I knew I had to be the lighthouse for my team and our clients. This meant staying focused, communicating clearly, instilling confidence, and maintaining accountability.

Most importantly, my job was to protect the business and enable DPK to emerge from the pandemic on stable footing. After all, if the crisis ends but the business is gone, employees and clients both suffer. Survival was the top priority, but I also needed to focus on activities of value that would continue to drive the company forward.

What Is EOS?

EOS is set of concepts and tools designed to help leaders become better at creating and gaining support for the organization’s vision, building traction towards that vision, and developing a more functional, healthier leadership team.

There are six key components in the EOS model that need to be managed for an organization to be successful.

1)  Vision. Get the entire organization on the same page about the direction of the organization.
2)  People. Identify key positions, or seats, and fill them with the right people.
3)  Data. Use reliable information and metrics to accurately assess the state of the organization.
4)  Issues. Identify and solve problems in a way that prevents chronic issues.
5)  Process. Implement systems and procedures that are consistently followed to reduce risk and enable growth.
6)  Traction. Get better at executing your vision every day.

To be clear, this is very much a high-level summary of the EOS methodology. DPK adopted EOS because it provides us with a foundation and blueprint for sustained improvement and growth. We’ve also seen firsthand during the COVID-19 pandemic how EOS has made our organization more resilient in the face of an unforeseen crisis.

“Great Leaders Are Forged in Crisis”

As the coronavirus hit our area, we were told to stay at home and do nothing. Let the storm pass. I refused to accept that. I had too much motivation to not only keep our business alive but to keep It moving forward.

I started each day by reading the quote above. History has taught us that the world needs leaders in moments of crisis more than ever. As the leader of DPK, I knew I needed to step up and be the aforementioned lighthouse.

This involved everything from monitoring and sharing government updates with employees to inviting them to contact me with questions about their specific circumstances. We kept our lines of communication open and consistent. I personally kept everyone in the company updated on the status of DPK, whether they were still working or furloughed at home.

One of the biggest advantages of EOS is that it allows the CEO to focus on CEO-level responsibilities. It affords leaders the time to reflect and build upon important relationships. I reached out to clients on a weekly basis, not just see how their businesses were doing, but to check on their families. We launched the DPK Cares initiative in which we distributed facemasks and bottles of hand sanitizer to as many employees, clients, and families as we could.

I received emails and texts from clients who said these were the most appreciated, useful packages they had ever received. Will they lead to more business? Honestly, I’m not concerned about that because generating business wasn’t the point. This was an investment in relationships, which are always worthy of our time and resources.

The Road Ahead

It feels somewhat surreal thinking back to where DPK stood in March now that we’re back to managing a full slate of projects. When the pandemic started shutting things down, we were putting in twice the amount of time and effort to keep the business going. We continue to evolve and take advantage of every opportunity that presents itself. We understand the value of keeping our employees working and moving our clients’ projects forward.

We’re able to do this because we keep our vision in front of us and our integration process at our side. You have to stay true to your process and systems, even as you adapt to an unpredictable environment.

Organizations have a choice. Either structure operations and implement systems in a way that can survive a crisis, or simply respond to events as they happen and deal with the chaos that ensues. At DPK, the strength of our culture and our commitment to relationships have kept us on track during the pandemic.

I would encourage all senior executives to evaluate your own systems and processes and explore EOS as a tool that can make the organization more resilient in times of crisis. Most importantly, take action to address areas of weakness and position your organization for stability and long-term growth.

 

 

 

 

 

Every Project Is a Story: How the DPK Approach Delivers Value to the Customer
James Heiser is the President and CEO of DPK

Regardless of industry, a project is a project is a project is a project. The formula is rather simple. Put together a checklist and timeline, make sure each task gets done, and provide the deliverable to the client. If the client receives the deliverable on time and on budget, the project is considered a success.

DPK approaches land surveying projects much differently. We view each project as a unique story. By incorporating this philosophy into both day-to-day operations and our larger business culture, we create a stronger connection between what we are doing and how it contributes to our customer’s goals.

Essentially, our story model conveys the “why” that provides deeper context for each person involved in the process. This level of cohesiveness leads to higher quality work and increased productivity and customer satisfaction. It also makes DPK Consulting a more rewarding place to work.

Consider the parallels between a successful project and a highly engaging story. Every story has:

  • A back story.  How did we get here and what is important to know about where we’re going next?
  • Impact. What are we looking to achieve? How will our contributions affect people’s lives or the success of an organization? How do we want to be remembered?
  • Characters. What is the role of each person as the story unfolds? The cast goes beyond our team and your team to include consultants, vendors, and subcontractors.
  • Communication. How are different characters kept informed? What is the collaborative process?
  • Chapters. What sequence of events must happen to take the story from start to finish? Who is responsible for each task and activity?
  • Pace. What is the timeline? What process must be followed to stay on schedule?
  • Conflict. What protocols are in place to resolve issues and minimize disruption? What can be done to prevent these problems from happening in the first place?
  • A desired ending. How should this story end to deliver the intended impact and make the customer happy?

In our fast-paced, unpredictable, and deadline-oriented industry, it might seem counterintuitive to spend valuable time learning the broader context of a project. Wouldn’t it be faster to go the “project is a project” route, run through the checklist, and simply get everything done on time? I mean, that’s why we have processes, right?

Sounds great on the surface, and thousands of companies have been very successful using this traditional model. For me, it was clear that we needed to look at this from a different perspective. We needed to help our talented people see the nuances of a project and how they contribute to the story.

With that knowledge, each “character” gains a broader sense of purpose and ownership, which serve as motivation to play their role to the best of their ability. They can then work together to identify and resolve issues that threaten the desired outcome of the story.

Most importantly, the focus shifts from working through a checklist to providing a more effective and valued solution for the customer.

For a story to be successful and memorable, every component needs to be taken into account. People, process, technology, and planning are critical. At DPK Consulting, our unique approach to land surveying projects brings company-wide alignment and a genuine commitment to helping you reach your goals.

We’re confident that our innovative model will earn your trust and your business. And when your story has a happy ending, we believe you’ll return to us for the sequel.

 

Leading Surveying and 3D Scanning Firm Extends Its Reach South

Leading Surveying and 3D Scanning Firm Extends Its Reach South

DPK Consulting opens new Southern NJ office and continues to expand its geographic footprint

DPK Consulting, a Land Surveying and 3D Scanning firm well known for their industry experience and commitment to customer service, has opened a southern New Jersey office in Mount Laurel. Their new location provides cost effective mobilization to Philadelphia and Delaware. Pictured above is The Delaware Memorial Bridge heading towards New Castle, DE.

“This move is exciting for us,” states James Heiser, Principal at DPK Consulting. “Establishing this new space is a part our ongoing strategic plan. The benefits are twofold,” continues Mr. Heiser. “We can provide our clients unique services in a much wider geographic range while offering our team members the ability to work from offices closer to their homes. We are continually looking for new ways to help our clients while also improving the work/life balance for our people.”

DPK has expanded its interstate licensing and has been providing services to all boroughs in New York as well as Connecticut. Now, they can better serve Philadelphia, PA regions, Delaware and have even completed projects in Washington D.C.

DPK Principal, Steve Parent is looking to new industry events and conferences to increase awareness of DPK’s solutions. “There are more associations and trade conferences on our radar today than ever before”, comments Mr. Parent. “With our talent, culture of safety, and new technologies, it feels like the opportunities are significant. We want young people beginning their career in surveying to know that DPK provides a perfect balance between learning exciting new technology and having the opportunity to take ownership of their work.”

DPK Consulting is dedicated to its people, safety and leading technology. Individually and collectively, they are committed to providing service without boundaries.

Photo Credit: Éamonn Ó Muirí, via Wikimedia Commons

DPK’s 3D Laser Scanning Solutions a Big Hit at NY Build 2018

DPK’s 3D Laser Scanning Solutions a Big Hit at NY Build 2018

DPK Consulting’s Steve Parent welcomes guest at the Jacob Javits Convention Center. The DPK exhibit illustrated exciting new uses for 3D Scanning and caught the attention of architects, construction managers, engineers and environmental consultants specializing in land development of remediated properties.

“This was our first time at NY Build,” states Steve Parent, Principle at DPK. “We’ve successfully expanded our services to all 5 boroughs of New York which was a key part of our strategic plan and logic for exhibiting at this show. This effort along with our investment in 3D Scanning has steadily increased our geographic footprint. The new technology has enabled us to reach further while maintaining the responsiveness and quality our customers count on,” concludes Mr. Parent.

DPK Consulting is utilizing 3D Scanning technology for a wide variety of projects including: building remodeling, major infrastructure updates, warehouse renovation, water main replacement, utility clearances, fill pile volumes, billboard surveys and more.

Learn more about DPK’s 3D Scanning solutions and commitment to service without boundaries at https://dpkconsulting.net/our-services/geospatial or call 732-764-0100.

DPK Consulting Records Its 5th Consecutive Health & Safety Award

Well-known in the industry for service reliability and top-quality work, DPK also scores high marks in an area few other surveying companies invest in – health and safety.

DPK’s principals, Steve Parent and James Heiser, along with members of the DPK team, accepted a well-deserved Award of Merit at the 2018 Governor’s Annual Occupational Safety and Health Awards Program. This award is presented to organizations with an outstanding safety record throughout 2017 and are considered a pillar of achievement in the prevention of workplace injury and illness. DPK has consistently achieved this important goal each year since 2014.

“Our Health & Safety program has really matured, states James Heiser. “It’s very gratifying to see others at DPK embracing safety and taking the lead to sustain this critical element of our business. As much as it represents a differentiator for our company, I think all companies, especially those who provide field services, should be making this investment in worker health and safety”.

DPK has an impressive list of trainings and certifications, including:
• 40-Hour OSHA HazWoper
• Loss Prevention System (LPS)
• Transportation Worker Identification Credential (TWIC)
• CSX, E-railsafe, NJ Transit Roadway Worker and MTA-NYC Transit Track Safety certified
• American Petroleum Institute (API); Shell Life Saving Rules; Chevron 101­
• Browz & Avetta registration
• And, medically monitored field crews

Established in 1999, DPK Consulting is a Commercial Land Surveying and 3D Scanning Services firm. They provide a deep platform of high-value services to Construction, Commercial and Environmental markets. They are headquartered at 220 Old New Brunswick Road, Suite 201, Piscataway, NJ 08854.  For more information about DPK call 732-764-0100 or request a quick quote.

James Heiser Appointed Director-at-Large of the New Jersey Society of Professional Land Surveyors (NJSPLS)

SurvCon 2018 – Atlantic City, DPK Consulting’s James Heiser (standing 2nd from the right) was sworn in as Director-at-Large of the New Jersey Society of Professional Land Surveyors (NJSPLS).

Mr. Heiser has been an active member of the NJSPLS for over 10 years. As a student recipient of a NJSPLS Scholarship award, Mr. Heiser’s commitment to the organization has been steadfast.

“The scholarship was very helpful to me as a student at NJIT and I will always be grateful for that”, states Mr. Heiser. The best way I can pay it forward is to work hand-in-hand with my NJSPLS colleagues to ensure students learn about the emerging opportunities the professional surveying industry offers. The entire geospatial arena is evolving with new applications and surveying technologies such as 3D Scanning and aerial drone mapping, continues Mr. Heiser. These technologies, and what they make possible, is why our industry will be attractive for the next generation of land surveyors. It is incumbent on us to work with leaders of educational institutions to expand curriculum and expose more young people to our industry”, concludes Mr. Heiser.

In addition to his newly appointed position as Director-at-Large, Mr. Heiser is also the President of the Legislative Committee and member of the Strategic Planning and Executive Committee.

For more information about the NJSPLS and membership opportunities, visit http://www.njspls.org/

 

 

DPK Achieves 4th Consecutive Governor’s Health & Safety Award

An unwavering commitment to safety is at the core of DPK Consulting’s record of success in serving environmental engineering markets

Piscataway, NJ. ­– DPK Consulting, one of the Northeast’s fastest growing surveying and 3D scanning firms, is once again honored as one of the region’s safest. DPK’s principal, James Heiser, accepted a well-deserved Recognition Award at the 2017 Governor’s Annual Occupational Safety and Health Awards Program. This award is presented to organizations with an outstanding safety record throughout 2016 and considered a pillar of achievement in the prevention of workplace injury and illness for nearly 90 years.

“The Health & Safety program we’ve invested in at DPK continues to produce extraordinary results, states Mr. Heiser. “Our consistent training and ongoing reinforcement of safe practices has become part of our corporate culture.”

DPK has an impressive list of trainings and certifications, including:
• 40-Hour OSHA HazWoper
• Loss Prevention System (LPS)
• Transportation Worker Identification Credential (TWIC)
• CSX, E-railsafe, NJ Transit Roadway Worker and MTA-NYC Transit Track Safety certified
• American Petroleum Institute (API); Shell Life Saving Rules; Chevron 101­
• Browz & Avetta registration
• And, medically monitored field crews

Established in 1999, DPK Consulting is a commercial land surveying firm with a deep platform of high-value services, including Construction/Commercial, Environmental and 3D Laser scanning. They are located at 220 Old New Brunswick Road, Suite 201, Piscataway, NJ 08854. For more information about DPK, or to request a quote, call 732-764-0100, or visit DPKconsulting.net

Giant Exposure for DPK at the Meadowlands

The Who’s Who in building and construction Showcase featured primetime brand exposure for exhibitors at the East Rutherford event

Piscataway, NJ. ­– DPK Consulting, one of the Northeast’s fastest growing surveying and 3D scanning firms, is once again honored as one of the region’s safest. DPK’s principal, James Heiser, accepted a well-deserved Recognition Award at the 2017 Governor’s Annual Occupational Safety and Health Awards Program. This award is presented to organizations with an outstanding safety record throughout 2016 and considered a pillar of achievement in the prevention of workplace injury and illness for nearly 90 years.

DPK Consulting, one of the Northeast’s fastest growing surveying and 3D scanning firms, exhibited along with roughly 100 construction and development companies. The show was well attended and active but the enormous digital display stole the show for attending business owners by putting their businesses in the limelight.

“We expected this show to be a good one for us and it was, states Steve Parent, partner at DPK Consulting. “What we didn’t expect was to see our company brand on a 5-story digital display. Our involvement with the new Blue Book has been great. As we learn more about their network and e-bidding processes, we hope to reach more and more commercial construction, environmental engineering and architecture firms with our broad platform of services, concludes Mr. Parent.

Established in 1999, DPK Consulting is a commercial land surveying firm with a deep platform of high-value services, including Construction/Commercial, Environmental and 3D Laser scanning. They are located at 220 Old New Brunswick Road, Suite 201, Piscataway, NJ 08854. For more information about DPK, or to request a quote, call 732-764-0100, or visit DPKconsulting.net

DPK Growth Results in Move to New Headquarters

New Class A space provides multifaceted benefits for both clients and team members

DPK Consulting, a professional Land Surveying firm, has experienced steady growth over the past few years. This success is attributed to many factors beginning with unequaled responsiveness to their customer’s needs and an ongoing commitment to the quality of their work.

But as most business owners would acknowledge, doing great work and providing excellent service in a sustainable way, must be supported by a strategic plan that recognizes all of the important components that enable the business to grow effectively.

“We are continually assessing every aspect of our business”, states James Heiser, partner at DPK. “Our internal processes, our team member roles, our culture – everything is part of the system.” continues Mr. Heiser. “With change being the norm and something we are openly embracing, it just made sense to mark this period in our development by beginning the next phase of DPK in an optimized environment.”

DPK’s new headquarters is a 25% increase in space from their previous location. More than just space, they had the opportunity to design their office layout to maximize workflow and internal collaboration between field and project management, and project management to drafting.

The office provides a very large conference room for both client and health & safety meetings; a large kitchen and dining area for team members to enjoy some down time. They are conveniently located off of Route 287 in Piscataway, making the deployment efficient throughout the region. It’s also far more accessible and convenient commute for team members. “Our old space was restricting our ability to optimize our operation. This location will more than support our projected growth and enhance our ability to attract new talent,” concludes Mr. Heiser.

In addition to increases in DPK’s primary business, they have also expanded their services platform. During 2016, they launched a Geospatial Division and brought on a dedicated director from a major consulting firm. This move pushed DPK into the forefront of new and innovative technology.

Adding 3D Scanning to our services offering has expanded the markets we can approach,” states Steven Parent, Partner at DPK. We are very encouraged by the demand we are seeing. While we are testing many new markets with our scanning capabilities, we are also finding higher value solutions to provide to our existing customers in commercial development/construction and environmental projects.

Established in 1999, DPK Consulting is a professional land surveying firm with a deep platform of high-value services, including Construction/Commercial, Environmental and 3D Laser scanning. They are located at 220 Old New Brunswick Road, Suite 201, Piscataway, NJ 08854. For more information about DPK, or to request a quote, call 732-764-0100, or visit DPKconsulting.net

High Performing Surveyor Offers Innovative 3D Solutions

DPK Launches New Geospatial Division Bringing Sophisticated Laser Scanning Solutions to The Field

DPK Consulting is a steadily growing professional Land Surveying firm that is known for responsiveness, flexible scheduling, quality work and safety. Now architects, engineers, construction contractors and environmental consultants can count on DPK for high-value 3D scanning services. 

3D laser scanning methods capture extremely comprehensive site data in a single field visit. The site information collected is assembled in what is referred to as a Point Cloud. From this point cloud data, a myriad of features can be extracted immediately, or over time, and delivered to customers without additional field visits. This increases overall efficiency and provides greater value across the lifespan of a project.

“In addition to expanding what we can do for our current clients, states James Heiser, Director of Geospatial Solutions, we can offer new services to expanded markets such as architects who need 3D models for the redesign/repurposing of an industrial facility or the restoration of a historic building. The uses for scanning are unlimited and very powerful”, continues Mr. Heiser. “We recently scanned and mapped a telecom facility to help them assess if their transmission and receiver equipment would work within their property boundary. We just received a RFP from a school who has a structural problem and a need to monitor a main wall that is bowing away from the building. Our scanning technology is ideal for mapping things like this”, concludes Mr. Heiser.

DPK is utilizing their laser scanning technology to add value to many traditional applications as well as many new ones, including:

> Facade Surveys
> Roof Top Surveys
> Interior Space Validation
> Floor Plans
> Historic Preservation
> Reflective Ceiling Plans
> Building Monitoring
> Topographic Surveys
> As-Builts
> Structural Modeling
> Dam & Bridge Surveys

Established in 1999, DPK Consulting is a professional land surveying firm with a deep platform of high-value services, including Construction/Commercial, Environmental and 3D Laser scanning. They are located at 220 Old New Brunswick Road, Suite 201, Piscataway, NJ 08854. For more information about DPK, or to request a quote, call 732-764-0100, or visit DPKconsulting.net